Refund policy

Return and Refund Policy

Because many of our products are collectibles, limited items, and pre-order products, we generally do not accept returns due to a change of mind after an order has been dispatched.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at fansupport@tailaiglobal.com within 7 days of delivery. Please include your order number and clear photos or videos showing the issue.

After reviewing the case, we may arrange a replacement or resend the affected item. If a replacement is not available, we may issue a refund to the original payment method.

Pre-order products are subject to the return, cancellation, and refund terms stated on the relevant product page. These terms may differ from the general policy.

If the issue was caused by an error on our part, we will provide appropriate assistance. Refund processing times may vary depending on your payment provider or bank.