Shipping policy

Shipping Policy

We ship to destinations available at checkout. Shipping fees vary depending on the destination, order contents, and delivery method. The applicable shipping fee will be shown at checkout before payment is completed.

Orders are prepared for shipment after successful payment confirmation. . All in-stock items will be dispatched within 5–7 days.  Any estimated dispatch or delivery timeframe shown on the product page or at checkout applies to that order.

Pre-order products are shipped according to the estimated release or dispatch date stated on the relevant product page. Orders containing pre-order products may be shipped separately.

Delivery times may be affected by customs clearance, local holidays, carrier delays, or circumstances outside our control. Customers are responsible for any customs duties, taxes, or import charges imposed by the destination country.

If your order arrives damaged, incomplete, or incorrect, please contact us at fansupport@tailaiglobal.com with your order number and clear photos or videos of the issue.